The Concierge
Welcome to the Nefer (nfr) Care Sanctuary
At Nefer (nfr), we believe that your self-care is a sacred ritual. Just as our offerings are crafted to nourish your body and awaken your spirit, our care team is here to support you with the same warmth, reverence, and intention. Whether you need guidance on your skincare journey or assistance with an order, you are in a safe, restorative space.
General Inquiries & Customer Care
For general inquiries, please fill out the form below or reach us directly.
Product Guidance & Recommendations
Choosing the right product is a deeply personal experience. If you are unsure where to begin your holistic wellness journey, let us help.
Reach out to us and tell us a little about your melanin-rich skin, textured hair, or the botanical benefits you are seeking. We will gladly provide personalized product recommendations—from our herbal body butters to our ritual soaks—to ensure your self-care aligns beautifully with your physical needs and daily routines.
Order Assistance
Support for Your Order
Did you encounter a snag while placing your order? Do you need to update an address or check on the delivery status? Reach out to our care team with your Order Number, and we will handle your request promptly so your wellness journey remains uninterrupted.
Shipping & Returns
Handmade with Care, Delivered with Intention
Order Processing
Nefer products are thoughtfully prepared and packaged in small batches by Queen Yaa Seyram. Please allow 3–5 business days for order processing before shipment. Processing times do not include weekends or holidays. During launches, holidays, or periods of high order volume, additional processing time may be required.
Shipping Time
Please note that processing time is separate from shipping and transit time. Once your order has been processed and transferred to the shipping carrier, transit time begins. Carrier transit times vary based on the shipping method, destination, weather, holidays, or carrier delays. Tracking information will be provided via email once your order ships.
Returns & Exchanges
Due to the personal-use nature of our skincare, body care, and wellness products, all sales are final. We do not accept general returns or exchanges. This policy allows Nefer to strictly maintain our high standards for product safety, quality, and hygiene.
Fragrance & Scent Preference
Because fragrance preferences are highly personal, our products are not eligible for return or exchange based on scent preference.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged or defective, or contains an incorrect or missing item, please contact us at info@neferwellness.com within 5 calendar days of delivery. Please include your order number, a brief description of the issue, and photographs of the product and packaging where applicable. Eligible claims may be resolved through a replacement, store credit, or refund at Nefer's discretion.
Frequently Asked Questions
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